Introduction

At ThornSprigstone ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thornsprigstone.com (the "Site") or use our services.

This policy applies to all information collected through our Site and any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

If you do not agree with our policies and practices, please do not use our Services. We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Site, or otherwise when you contact us.

Personal Information You Provide

We may collect the following personal information that you voluntarily provide to us:

• Contact Information: Such as your name, email address, phone number, mailing address, and other similar contact data.
• Account Information: If you create an account with us, we collect your username, password, and other details necessary for account creation and security.
• Payment Information: When you make purchases, we collect data necessary to process your payment, such as your payment instrument number (e.g., credit card number), and the security code associated with your payment instrument.
• Project Information: Details about your property, garden dimensions, design preferences, and other information relevant to providing our landscaping services.
• Communications: Records and copies of your correspondence (including email addresses) if you contact us, and your responses to surveys that we might ask you to complete for research purposes.

Information Collected Automatically

When you visit, use, or navigate the Site, we may automatically collect certain information, including:

• Usage Data: Information about how you access and use our Site, such as your browsing actions, pages viewed, links clicked, and other similar actions.
• Device Information: We collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Data: We may collect information about your location if you enable location services on your device or browser, or based on your IP address.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Information from Third Parties

We may receive information about you from other sources and combine that with information we collect through our Services. For example:

• Social media platforms when you interact with us on those platforms or choose to log in through them
• Partners with whom we offer co-branded services or engage in joint marketing activities
• Publicly available sources and data providers

How We Use Your Information

We use the information we collect or receive for various business purposes described below, based on the lawful bases of processing under applicable laws:

To Provide and Maintain Our Services

• To provide you with the requested services, including garden design consultations, project planning, and landscaping services
• To create and manage your account
• To process your transactions and send you related information, including purchase confirmations and invoices
• To respond to your inquiries and offer customer support
• To send you technical notices, updates, security alerts, and support and administrative messages

To Improve and Personalize Our Services

• To understand how users access and use our Site and Services
• To develop new products, services, features, and functionality
• To personalize your experience and deliver content and product offerings relevant to your interests
• To conduct research and analysis about your use of our Services

For Marketing and Promotional Purposes

• To send you marketing communications about products, services, offers, promotions, and events we offer
• To administer contests, sweepstakes, and other promotions
• To display advertisements to our target audiences

For Legal and Security Purposes

• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights and property of ThornSprigstone and others
• To comply with applicable laws, lawful requests, and legal process
• To enforce our agreements, terms, and policies

How We Share Your Information

We may share your personal information in the following situations:

With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Customer service
• Marketing efforts
• Subcontractors involved in landscape projects

For Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

With Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

For Legal Compliance and Protection

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal process.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function and cannot be switched off in our systems.
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: Set through our site by our advertising partners to build a profile of your interests.

Your Choices Regarding Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Some of the security measures we employ include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls to limit who can access personal information
• Employee training on data protection best practices
• Incident response plans in case of a data breach

We cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

We determine the appropriate retention period based on:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

When we no longer need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information that we hold.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Objection: Object to processing of your personal information, ask us to restrict processing, or request portability of your personal information.
• Opt-out: Opt out of marketing communications at any time by following the unsubscribe instructions in those communications.
• Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal information.
• Complain: Lodge a complaint with a data protection authority about our collection and use of your personal information.

To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.

If you believe we might have any information from or about a child under 13, please contact us immediately.

Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@thornsprigstone.com
• By mail: ThornSprigstone, 123 Garden Way, Stone Valley, CA 90210, United States
• By phone: (555) 123-4567